John Chen
White Glove IT Support
Seasoned Executive IT Support and Site Operations leader with more than a decade supporting C-suite executives in high-pressure, high-visibility environments. My work blends deep technical expertise with a calm, high-touch service style that keeps leaders productive, protected, and focused on what matters.
Known for anticipating needs before they surface, solving complex issues with discretion, and owning problems from end to end. Whether I’m supporting a board meeting , troubleshooting a critical issue, or preparing an executive for a high stakes presentation, I bring reliability, clarity and steady leadership with every interaction.
My Journey
2025 - Present
GEICO
Senior Executive Support Engineer
|
2023 - 2025
JPMorgan Chase
Senior Team Lead, Executive Support & IT Asset Management
|
2012 - 2023
First Republic Bank
Senior Team Lead, Executive Support
Team Lead, Executive Support
Field Services Analyst 3
Team Lead, Service Desk
|
2007 - 2010
Yahoo!
Desktop Support
Projects
01
Seamless Technology Transition
Ensured seamless technology transitions by coordinating upgrades, device refreshes, data migrations, and user onboarding with zero disruption to daily operation.
02
Migration to OneDrive & Office365
Led the Executive Support team through the transition from on-premises storage to cloud-based OneDrive and Office365. Improved collaboration, scalability and security for C-Suite.
03
Office Expansion & Relocation Management
When off-the-shelf tools fall short, we prototype, build, and iterate bespoke applications tailored to your workflows. Each project combines user-centric design, modern development practices, and continuous integration so your solution evolves alongside your business.
Philosophy
Why Executive Support?
I chose this field because I thrive where trust, discretion, and precision matter most. Supporting executives means anticipating needs before they surface, removing friction from their day, and ensuring they can operate at full speed. It’s a craft I’ve honed over more than a decade in high‑pressure environments.
How I Approach High‑Pressure Environments
High‑stakes moments don’t throw me off — they sharpen my focus. Whether it’s a critical meeting, a live event, or a last‑minute escalation, I stay calm, communicate clearly, and move with intention. My priority is always the same: stabilize quickly, protect the executive’s time, and keep momentum uninterrupted.
What You Can Expect Working With Me
I operate as a true partner, not just a technician. You can expect proactive communication, end‑to‑end ownership, and support that adapts to your pace and priorities. My goal is to make your day run smoother, your decisions easier, and your focus sharper.